Do processes matter?

The question is often asked why you would need BPM software if your business already has implemented ERP and business specific applications. What makes a process important and why does it matter?

If you are in a competitive market, then it does matter. Porter recognised this in the mid eighties and wrote Competitive Advantage: Creating and [...]

Preserving Capability and Agility

I am taking the headline from a newspaper article in the Tuesday 10th February 2009 edition of the Australian Financial Review. I couldn’t have said it better. It is an article by Fiona Balfour, former CIO of Qantas and Telstra, on how to best manage IT projects and applications in tough times when budgets are [...]